Heirloom Paper Co. Client Contract

THANK YOU for choosing to work with Heirloom Paper Co. We want the design process for your stationery to be as enjoyable as your upcoming event. We believe that clear communication and an understanding of our policies will help to create a comfortable and smooth working relationship. Please feel free to ask questions, share feedback, and make suggestions along the way! 

POLICIES AND CONDITIONS | Please check below each item indicating that you have read, understand, and agree to each item below. Upon submitting, please provide a 50% non-refundable deposit to Heirloom Paper Co. by check, cash, or credit card (CC transactions will incur a 3.5% processing fee).

Name *
Name
DESIGN PROCESS *
Following an initial consultation with Heirloom Paper Co., you will be sent an itemized estimate detailing the scope of work agreed upon. To initiate the design process, return this signed contract along with a 50% non-refundable deposit.
PROOFING *
Heirloom Paper Co. provides electronic proofs through email. Details of the proofing process are dependent upon the selected vendor and specific terms will be indicated on your estimate. Revisions beyond the specified scope are subject to fees. All revisions must be sent in writing via email to desiree@heirloompaper.com. We feel that having these requests in writing is the most efficient way to communicate with clarity and minimizes misunderstanding. Extra proofs required due to HPC will be provided at no cost to the client. We do our very best to proof all details of your order, however final approval is the responsibility of the client.
PROJECT COMPLETION *
When you are ready to approve a final proof and move your design on to production, a projected completion date will be provided. If you would like envelopes to be shipped early or expedited shipping, please notify us at the time of approving your order. In the unlikely event that there is a production delay, you will be notified immediately along with the updated timeline. Should your order not meet our high quality standards, HPC reserves the right to quickly correct the order. Once your order has shipped, you will be provided with an updated invoice reflecting any changes from the initial estimate and showing your balance due information. Your remaining balance is to be paid upon pick up. In the event that HPC is mailing your invitations for you, payment must be received in full before your invitations are mailed out.
CANCELLATIONS *
Cancellations are not accepted for custom stationery orders for any reason. Upon initiating an order before final approval has been given, cancellations may be accepted on a case by case basis per vendor accommodation. Cancellations at this point will incur fees.
ERRORS & REPRINTS *
After your order is completed, HPC nor our vendors are responsible for any mistakes printed that match the approved proof. This includes, but is not limited to: misspellings, incorrect words, dates, addresses, spacing, graphics, layout, card size, color, etc. It is the responsibility of the client to thoroughly review and inform HPC of any editing required before approving a proof. If a reprint is needed, the client is 100% responsible for the cost and labor to required for completion. In the event of a production error, client has (4) days to notify HPC of the error for the issue to be remedied.
PRODUCT QUALITY *
HPC stands behind our products and we have created quality checkpoints with our vendors to ensure the best level of production possible. Due to the nature of letterpress and other artisan types of printing, there may be the possibility of minor irregularities from one piece to another. Paper and envelopes absorb ink differently and may show a slight variance of color.
PAYMENTS RECEIVED *
All payments are non-refundable and must be received before your order will be released. A $50 fee will be applied to NSF checks.
DESIGN OWNERSHIP *
HPC and our vendors retain all ownership rights over any and all designs shown in samples, proofs, produced and non-produced custom products. If you receive a file for a specific use (such as custom postage stamps), ownership rights are not transferred and should only be used as discussed and approved by HPC. Finally, HPC retains the right to use all designs produced with future clients as well as advertising and marketing online and/or in print.
Please write your name indicating that you have read and agree to our policies and terms. Your name written below serves as a legal signature.
TODAY'S DATE *
TODAY'S DATE

Thank you for taking the time to carefully read through our policies and terms. Please make checks payable to Heirloom Paper Co. and mail to
16135 Otsego Street | Encino, California 91436